Kayla and Shane’s Special day!

06.18.15

What a gorgeous day for Kayla and Shane! We had a blast meeting some new DJ’s/Officiants and Decorators – Homemade Jam from Campbellford did an amazing job! Sara and Mat were the photographers and we are anxiously awaiting the sneak peaks!

Kayla and Shane were such a pleasure to work with and we are very thankful to be a part of such a big day! We wish you all the best in the years to come!

Here is a little testimonial to wrap up the post from Kayla’s mom, Thank you so much Cheryl!

“Hello Dave,
My name is Cheryl and I am the Mother of the Bride – Kayla, whom was just married this past Saturday June 18th, 2015 at your establishment – The Timberhouse Resort.  I believe we met and spoke briefly on the Friday evening when you dropped in to ensure that all was in order.
The purpose of this email is to advise that the day, actually the entire weekend went perfectly.  Your venue provided everything that my daughter wanted and more.  The staff worked hard to ensure that everything was done as Kayla and I had specifically requested.  The rooms were clean, in order and the meal served at the wedding was delicious.  We received many compliments and we heard many comments about how lovely the place was and how nice it was to have everything in one beautiful location.
I did not attend many of the meetings, I was only present at a few, but Kayla has nothing but great things to say about Jordan and how accommodating she has been through the whole process.  She always had the answers and if not, she would be sure to get it for you in a timely manner.  I saw firsthand how tirelessly she worked on the day of the wedding, arriving early in the morning and still there after 1:00 am when I left, so I have no idea what time she finished her day.  Not surprisingly, she was in early on Sunday morning as well. She handled everything thrown at her with calmness and grace.  Her professionalism and winning smile, even after being on the job for many hours was very refreshing to see.
You may use this email for promotional testimonials on your website, social media, however you wish.  It is my guess that in your industry you are inundated with complaints from families that are expecting the ‘perfect’ experience,  whether it be a short stay, an entire vacation booked, or in this case, a complete wedding package, where the attendance was approximately 120 friends and family.  People are always quick to complain but not as often do they offer praise.  I am not an easy person to please. I set very high standards and expect perfection, even though it is not a realistic expectation.  I can say your staff, headed by Jordan came pretty close to meeting the perfection mark and I felt it necessary to acknowledge this great effort.  You should be very proud of the team you have built and it is obvious you place great trust and confidence in their abilities.  However, as noted above, I feel compelled to extend extra special recognition to Jordan, as she is a pleasure to work with and a dedicated employee that puts in long hours to ensure that your business is successful. Employee’s with this much commitment are a rare find, you should consider yourself very lucky to have her working for you.
Keep up the great work!  I will, without any hesitation, recommend your venue to friends and family who may be looking for what Timber House Resort has to offer.  Wishing you continued success.
Sincerely,
Cheryl
Very happy Mother of the Bride!!”
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